Effective Date: September 29, 2026
At Total Pain Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect the following types of information from you:
Personal Information
Name, email address, phone number, and other contact details provided through forms, phone calls, text messages, or other communications.
Medical Information
Information related to your medical needs, symptoms, medical history, insurance, or treatment if shared during appointment scheduling, consultations, or communications with our office.
Website Usage Data
IP address, browser type, device type, and browsing activity on our website, which may be collected through cookies or similar technologies.
How We Use Your Information
We may use the information we collect for the following purposes:
To schedule and manage appointments.
To respond to inquiries and provide information about our services.
To process payments and verify insurance coverage.
To communicate with you regarding appointments, treatment, billing, and other healthcare-related matters.
To send promotional communications or offers when you have provided the appropriate consent.
To improve our website, services, and patient experience.
To comply with applicable legal and regulatory requirements.
Third-Party Services
We use trusted third-party service providers to operate and improve our services. These may include:
Spruce Health for phone calls, text messaging, voicemail, and other healthcare communications.
Squarespace for website hosting and related website services.
IONOS for domain registration and management.
These third-party providers may collect, process, or store information as necessary to provide their services. We encourage you to review their respective privacy policies.
Spruce Health Privacy Policy: Spruce Health Privacy Policy
Squarespace Privacy Policy: Squarespace Privacy Policy
IONOS Privacy Policy: IONOS Privacy Policy
SMS Text Messaging
If you provide consent to receive text messages from Total Pain Care, we may use SMS messaging to communicate with you regarding your healthcare and our services.
Types of SMS Communications
Depending on the type of consent you provide, you may receive text messages related to:
Appointment reminders and confirmations
Appointment scheduling and follow-up
Billing or account-related inquiries
Requests for information needed to provide services
Other healthcare-related communications
Promotional messages or offers, when you have separately provided appropriate consent
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Total Pain Care on MM/DD/YY at HH:MM. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency
Message frequency may vary depending on the type of communication and your interactions with Total Pain Care.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and wireless plan. Total Pain Care is not responsible for any fees charged by your mobile carrier.
Opt-In
You may opt in to receive SMS messages from Total Pain Care through methods such as:
Verbally providing consent during a conversation with our office
Submitting an online form
Completing a paper form
Other consent methods provided by Total Pain Care
SMS consent is not required as a condition of purchasing services or receiving medical care.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to a message from Total Pain Care.
You may also contact our office at 410-401-7575 to request removal from SMS communications.
Help
For assistance with SMS messaging, reply HELP to a message from Total Pain Care or contact our office at 410-401-7575.
SMS Privacy
Information collected through our SMS messaging program, including phone numbers and messaging consent information, will not be sold or shared with third parties for their own marketing purposes. Spruce's policies also address the handling of SMS consent and messaging information.
Sharing Your Information
We do not sell or rent your personal information.
We may share information in the following circumstances:
With Your Consent
When you provide authorization to share your information for a specific purpose.
Service Providers
With third-party service providers who assist us with services such as communication, billing, insurance verification, appointment scheduling, website hosting, or other business operations.
Treatment, Payment, and Healthcare Operations
As permitted or required for treatment, payment, healthcare operations, or other purposes permitted under applicable law.
Legal Obligations
When required to comply with applicable laws, regulations, court orders, subpoenas, or other legal processes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to certain information we maintain about you.
Request correction of inaccurate information.
Request information regarding how your information is used or disclosed.
Opt out of certain promotional communications.
Withdraw consent for certain communications, including SMS messaging.
To exercise applicable rights or ask questions about our privacy practices, please contact us at 410-401-7575.
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your browsing experience.
You may be able to disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.
Any changes will be posted on this page with an updated effective date.